Have you ever experienced an online service outage? It’s like losing half your physical locations without any warning. Downtime is a huge problem. It stops your revenue stream. It compromises customer loyalty. It damages your brand’s reputation. And it wastes hours and IT resources to fix the problem—when it shouldn’t have been a problem to begin with. Isn’t it about time you...

Looking for a capacity planning tool? Find out how to choose a tool that will be the most accurate.

It's a brave new world for IT. And it often seems impossible to predict future demand and guard against performance risks. You have mountains of data, scalable cloud infrastructures, and a complex web of IT environments. It's complicated, to say the least.  And it's matched by skyrocketing consumer demand for and reliance on online services. Bottom line: outages are more...

You might be asking yourself, “What’s a WUI?” At Robot, WUI stands for web user interface, and we think it has some big benefits that are giving the GUI a run for its money.

While IT managers agree that service level management (SLM) is critical to their organizations, many also find it intimidating. It need not be. An SLM program is what you make it - it can be formal or informal, all-encompassing or focused on key services. The point is to document required service levels for services provided to the business by the IT organization. Service...