What is Capacity Planning? IT capacity planning is a process used to manage IT service delivery. Business services depend on IT resources in most organizations. Retail organizations need IT to make sure their POS system stays up and running – even on days with unusually high transaction counts, like Black Friday. Banks and other financial...

Learn the difference between robotic process automation (RPA) and business process automation (BPA) and how both can help streamline tedious tasks and make processes more efficient.

A capacity management tool should help your IT team in 8 key ways. If you're replacing your tool or starting a capacity management practice, this is the place to start.

What makes a good capacity management tool? There are six major factors to consider when choosing a capacity management tool, and the right tool should account for all of them.

As you begin learning about robotic process automation (RPA) and how it can support improved task handling throughout your organization, finding user groups and communities of like-minded individuals and experts can be a big help.

Data security is a top concern for modern businesses. And many organizations have industry standards, like HIPAA or government regulations, like GDPR, they must stay compliant with. Keeping your data secure and your processes compliant can seem complicated, especially if you’re using many different types of business applications in your daily tasks. That’s why it’s important to choose tools with built-in security.

You know IT capacity planning is important. But have you been doing it?

IT infrastructure is complex today. On-prem. Off-prem. Virtualization. The cloud. It’s up to IT to build this infrastructure, then distribute resources from its many miscellaneous parts to various services in the most efficient way possible. With so many different environments to track—many of them walled off from one another in data silos—service issues can be difficult to...