Happy customers

At Tango/04 Group, our mission is to support our clients providing them with the best service quality and the tools needed to accomplish their goals. That´s why we are proud to hear that our clients are happy and that we help them with the daily management of their departments.

Bill Ewald, Windows Administrator at College Foundation in the United States, sent us the following message after working with our Technical Support team:

Smart Console has been upgraded. Do you know how much I love working with your team and how much stress they relieve me of? So far we have 4 out of 4 successful alert emails sent. I will continue to monitor after my vacation.” 

Another happy customer is Jorge Mendoza, from the Support area at Itaú Unibanco Paraguay, who contacted our Administration area for a Hardware modification of his AS/400 Production server, and then sent us this message:

“I´d like to take this opportunity and thank you for the support provided. Your assistance has been the best in the whole changing process that we are facing. I think this attitude is worth highlighting in a provider whose facilities are not operating close to the Bank and, however, we can count 100% on your backup. Keep it up like this and good luck with your tasks!.”

Some positive comments to reinforce our self-esteem 🙂

Introducing Holistic Monitoring at the 5th edition of our Monitoring Symposium

  • Our Monitoring Symposium gathered more than 200 CIO’s of the Banking and Insurance sectors
  • Companies such as BBVA and Zurich Insurance presented their case studies
  • Total visibility in monitoring allows you to align technology and business, reducing operation costs up to 68%


Tango/04 – Barcelona/04 Monitoring Symposium, the only event dedicated exclusively to issues regarding resource optimization and operations through real-time monitoring, gathered more than 200 IT professionals from over 20 countries at PortAventura Conventions Center and Bioparque Temaikén, in Spain and Argentina, respectively.

During the days of the event, Insurance and Banking companies such as BBVA and Zurich Insurance presented their case studies, shared their experiences with the audience, and demonstrated the latest IT trends.

We officially presented our revolutionary tool that provides holistic control by monitoring the activities of each of the departments of a company with global visibility.

“With Holistic Monitoring you can be proactive and manage technology in terms of Business, avoiding risks and money and  prestige losses” – said Raul Cristian Aguirre, our CEO.

To watch the videos of the event, go to: Tango/04 Monitoring Symposium  –  Barcelona/04 Monitoring Symposium

New Training Center for our Business Partners

We have recently opened a new training environment for our vast network of Business Partners, with a lot of information regarding Tango/04 Group and our solutions.

Among these training materials you will find updated information such as Power Point presentations, videos, brochures and documents that will provide you everything you need to be able to introduce our company and solutions, and successfully close a sale.

To go to the training site:
Go to the BP Portal www.tango04.com/bp, click on Self-Training Videos and navigate to “Sales Materials” and then “Sales Training – NEW”

Gartner: Business Service Management (BSM) rated as highly beneficial

Last week Gartner published the new Hype Cycle for Operations Management 2012, in which the Tango/04 group was mentioned as one of the few featured solution providers from all over the world in both the Event Correlation and Analysis (ECA) and Business Service Management (BSM) categories.

The report highlights that the adoption speed for BSM tools is slow but steady, as the benefit that can be obtained by these solutions is (as Gartner puts it) very high.

And we can really say so, as we have hundreds of clients that have implemented a successful BSM project, with huge benefits for IT and the whole company.

This is only true if the solution chosen is agile and provides benefits quickly, as patience from Business is increasingly limited. That is how we are leading with our Real-Time Service Model (RTSM) as the key to success for BSM.

An agile RTSM is the best way to model services, to have availability and incident management aligned with the business, and to have a continuous service improvement process that really works.

To learn more about this, we invite you to read this interesting post at The Visibility Blog.

And the winner of the iPad is…

Last June 26th, as part of our “Advance” campaign, we held the first drawing of the year for an iPad 2 3G 32GB.

On this occasion, the winner of the iPad was: Gonzalo Asensio, Head of Information Security at ING Direct, Spain.

Congratulations to the winner and thanks to all the participants!

If you want to participate in our next drawing, you have to register first at the following link: http://www.tango04.com/advance

There is time; you have until November 27th.