Last week Gartner published the new Hype Cycle for Operations Management 2012, in which the Tango/04 group was mentioned as one of the few featured solution providers from all over the world in both the Event Correlation and Analysis (ECA) and Business Service Management (BSM) categories.
The report highlights that the adoption speed for BSM tools is slow but steady, as the benefit that can be obtained by these solutions is (as Gartner puts it) very high.
And we can really say so, as we have hundreds of clients that have implemented a successful BSM project, with huge benefits for IT and the whole company.
This is only true if the solution chosen is agile and provides benefits quickly, as patience from Business is increasingly limited. That is how we are leading with our Real-Time Service Model (RTSM) as the key to success for BSM.
An agile RTSM is the best way to model services, to have availability and incident management aligned with the business, and to have a continuous service improvement process that really works.
To learn more about this, we invite you to read this interesting post at The Visibility Blog.