Integral Security and Critical Application Monitoring in Banking

Banco Industrial is a private Argentinean bank of local capital more than 80 years in the making. With a network of 28 branches in the country’s main cities, they provide integral services in Individual Banking, Enterprise Banking and Investment Banking.

Faced with the Central Bank’s increasing requirements, the company needed to monitor its systems in order to maintain an integral control of its security and critical applications in a way that would allow them to comply with the institution’s demands.

Continue reading

New look and improvements for our technical documents

Our technical documents have been given a bit of a make-over recently to celebrate their publication on the new Customer Portal. The Technical Writer team have been working hard to ensure that the entire suite of documents not only look great but provide even more usability for our customers.

The availability of our technical documents on the Customer Portal has several great benefits for our customers, the most important of which is that customers now always have access to the very latest versions of our documents as soon as they are published.

iStock_000008295173Medium

Continue reading

Improving Service Desk Productivity with a (beautiful) real-time dashboard

Do you know what a dashboard is? You probably do. A dashboard is a tool that allows you to monitor your technology, but also gives you full real-time visibility and lets you interpret key information for your business, quickly and easily.

Before deploying VISUAL Message Center Dashboards in Tango/04s very own Technical Support, some of the department’s work days were in real disorder. They went through veritable moments of “crisis,” because of the excessive quantity of unattended cases, low productivity, high staff turnover, and lack of awareness of the workload that their consultants were facing. Perturbed by this critical situation, the team thought it was time to think in terms of our own products in order to find the solution. That´s how this new initiative started…

Continue reading

Tango/04 iSeries Operations Knowledge Module in IBM System Magazine

 

Our Operations Knowledge Module for IBM I appeared in the news again!

Here we share with you how IBM Systems Magazine covered our brand new product. Click here to read the full article.

iSeries IBMi

 

** IBM System Magazine is a website and a monthly magazine that publishes the innovations of IBM and its Business Partners and presents advances and developments for their platform.

 

New Features and Fixes for VISUAL Message Center SmartConsole

We are happy to announce that our latest Service Pack for VISUAL Message Center SmartConsole and its Web Client – Version 8.0 SP01 is now available to download.

In this SP we are introducing new features and changes such as:

* New Enterprise Views
Enterprise View Security

This Service Pack may also contain one or more past HotFixes and other goodies. Check the corresponding Changes Log to get more details.

To download this Service Pack or to obtain more information, please visit our Customer Portal or our Business Partner Portal if you are a Partner.