Tech Improvement Notice – Smart Console

We have technical news to share with you.

Product: SmartConsole
Improvement: Two new ALEV functions are available for use in SmartConsole. They are described in:

  • B.1.13 (page 213): Activate or Deactivate an Alarm Folder
  • B.1.14 (page 213): Retrieve an Array with All Calendar Names

Updated Documents:

Product :
VMC-SMC
Product Version:
8.0
Contents:
Technical
Type:
Product Documentation
Title:
VISUAL Message Center SmartConsole – User Guide
Description: Product manual for VISUAL Message Center SmartConsole 8.0.
Also applies to: File extension:
PDF
Language*:
EN
Doc. Version:
1.6
Last Update:
2013-04-22

For more information about technical document updates please enter our Customer Portal or the Business Partener Portal if you are a Partner.

New HotFix for VISUAL Message Center AccessServer

We have just released a new HotFix for VISUAL Message Center AccessServer: Version 8.0 HF07.

This HotFix addresses some issues with VISUAL Message Center Dashboards and VISUAL Message Center Reports.

For more information go to our Customer Portal or to the Business Partner Portal (if you are a Partner).

Please remember that Hotfixes are patches for specific, particular purposes. If you are not experiencing any issues this HotFix should not be applied, unless instructed otherwise from our representatives.

Does your company have a Quality Department?

How would you evaluate the service your company gives to its customers? Does the organization have a Quality Department? How aligned is the rest of the company with it?

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Consumers’ high demands become more critical and raise impact on the business. In order to both get new customers and keep existing ones, companies need to pay more attention to customers’ expectations and needs.

Facing the strong competitiveness of an increasingly dynamic environment, it is important that companies have pleased customers. A consumer orientation for their products or services will provide them with better chances to reach success.

That is why it is necessary to incorporate a system focused on quality, adopting practices that help to achieve set objectives. This function can be directed by a Quality Department who are responsible for inspecting, monitoring and validating processes based on predefined standards based on customer demands.

So, for this year, defining a Quality area is something that should not be missing from the strategic plan of your company.

Companies that already have it overcome those who still don´t, because they offer better services and therefore retain their customers better and lose them less, thus protecting the revenue. And not only that, satisfied clients speak well of your business and attract new clients. It is a virtuous circle.

On the other hand, in companies where there is no good Quality management, the effect is the opposite, and that’s the risk that should be avoided.

The challenge for all IT, Risk, Security, Compliance, Audit, Services departments, is a challenge for us as professionals and for the company towards customers. We will not be successful if we are not helpful“.

To learn more about this click here to watch our CEO’s Raul Cristian Aguirre, presentation during our 2012 Monitoring Symposium in Spain.

Webinar: Learn how to protect, mitigate and align all that matters!

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Join our webinar on Wednesday April 24th, and learn more about Tango/04 Multiplatform Security Knowledge Module, a unique, agile, powerful and ready-to-use solution, that offers you the best dashboards and compliance reports available in the market.

Subscribe to the Webinar at 10 AM EST now!
Subscribe to the Webinar at 3 PM EST now!

In less than an hour discover how to easily protect all that matters, mitigate operational risks in real time and align the area of Information Security with the overall Business strategy.

At this event, you will learn how Tango/04 can help you to:

  • Monitor Security incidents in real time
  • Model Security assets
  • Analyze the impact of detected incidentss de of detected incidents
  • Get Total Visibility through web-based dashboards
  • Automatically generate Compliance reports

New Features and Fixes for VISUAL Message Center SmartConsole

We are happy to announce that our latest Service Pack for VISUAL Message Center SmartConsole – Version 8.0 SP03 is now available to download. This update is quite significant and brings SmartConsole to its best ever performance and stability.

With this SP, messages are now retrieved using multi-thread recollection, improving the speed of recoleection by up to 10 times to older versiones. Additionally:

*If one or more systems are down, recollections from the active connections are not stopped.

*Each recollection for every system is individual: if a connection to a system has a lot of events it will not affect the recollection of the other connections

In this SP we are also introducing new features and changes such as:

*Improvement on the performance of SmartConsole’s storage system: it can now process many more messages per second.

*Improvement on the integration with other products such as SmartConsole Web Client and Dashboards: changes in components such as Business Views are now shown instantaneously in all products.

This Service Pack may also contain one or more past HotFixes and other goodies. 

To obtain more information, please visit our Customer Portal or our Business Partner Portal if you are a Partner.

The CIO’s opportunity to become the leader of transformation

A recent study based on European CIOs, conducted by Forrester Consulting and commissioned by Colt Technology Services, indicates that there is a lack of collaboration among the IT Department and the rest of the company, which prevents the generation of competitive advantages.

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According to Colt, aligning commercial, service, and technology elements of the company with business requirements allows the CIO to become a leader, delivering the best service to the business and putting himself in the center of transformation.

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