A more agile technical support has arrived: New Online Ticket Management System

eServices

Tango/04 opens in its Customer Portal an Online Ticket Management tool. This tool will give you:

  • The ability to open Technical Support tickets online 24×7
  • Online visualization of the current statuses of your tickets and case histories
  • News about your open tickets
  • The ability to request the reopening of a closed ticket

And in general, it provides a much simpler and easier channel of communication, to offer our customers more relevance, speed and less risk. The service is now available on the Tango/04 Customer Portal so you can start using it.

This improvement has been developed in response to suggestions received in the Tango/04 customer survey held every year. We encourage you to keep sending suggestions to help us improve the service we provide every day.

2 thoughts on “A more agile technical support has arrived: New Online Ticket Management System

  1. Pingback: We’ve added new improvements to our Customer Portal | The Monitoring Blog

  2. Pingback: Help us to improve our services by filling out our Customer Survey! | The Monitoring Blog

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