Tango/04 opens in its Customer Portal an Online Ticket Management tool. This tool will give you:
- The ability to open Technical Support tickets online 24×7
- Online visualization of the current statuses of your tickets and case histories
- News about your open tickets
- The ability to request the reopening of a closed ticket
And in general, it provides a much simpler and easier channel of communication, to offer our customers more relevance, speed and less risk. The service is now available on the Tango/04 Customer Portal so you can start using it.
This improvement has been developed in response to suggestions received in the Tango/04 customer survey held every year. We encourage you to keep sending suggestions to help us improve the service we provide every day.