Tango/04 Computing Group joins HelpSystems

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We want to share with you great news about our company: starting today, Tango/04 Computing Group will become part of the international company HelpSystems.

With over 30 years of experience and 315 employees, HelpSystems is a world leader in software for IT and Business process automation, information security, business intelligence and more. Every day more than 9,000 organizations across the globe rely on HelpSystems to automate and simplify system and network management, secure data, and give people simple access to information they need.

We believe that this step will be a great success for both companies. HelpSystems and Tango/04 share the mission of making IT teams more efficient and supportive of their business. Through this alliance, Tango/04 will gain greater resources to better serve its customers and develop their monitoring solutions, will further expand its global coverage, as well as being able to offer HelpSystems’ innovative products. In turn, HelpSystems will incorporate our successful product Alignia to its portfolio, and strengthen its presence in the European and Latin American markets, where Tango/04 has strong market share and hundreds of customers.

With respect to operations, our customers and partners will not notice any changes as Tango/04 will continue to support them as it has done so far, developing and marketing their products, and operating from its offices in Barcelona and Buenos Aires with the same style that characterizes our company and team: warmth, passion, transparency and good faith.

Thank you again for trusting us. We are so excited for you to join us in this new era for our company.

If you have  any questions or comments about this news, don’t hesitate to contact marketing@tango04.net

About HelpSystems

HelpSystems empowers IT professionals to excel like never before. Every day more than 9,000 organizations across the globe rely on HelpSystems to automate and simplify system and network management, secure data, and give people simple access to information they need. For critical needs like IT and business process automation, system security, network mapping, document management, and business intelligence, HelpSystems makes IT lives easier and keeps businesses running smoothly. Learn more at www.helpsystems.com

How Alignia helps you with your Omni-channel / Digital Transformation strategy?

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Digital Transformation projects rely heavily on enabling new delivery channels and business functions, leveraging the Internet, smart mobile devices, extended enterprises, Big Data and Machine Learning to generate increased profits from an extended audience while reducing or completely eliminating the inconvenience and cost of manual procedures.

For most companies, offering the proper user experience across all the digital channels is key to competing in the new economy. 

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Which is the role of the Security team in a digitalization project? Listen to the CISO of Nationale-Nederlanden

At the Tango/04 Monitoring Symposium 2015, Jordi Bueno, CIO at Nationale-Nederlanden, introduced the digitization project carried out by his company in order to be more profitable. On this occasion, Roberto Veronesse, CISO of the company, explains in an interview the fundamental role of the Security team in this project.

This digitization project dramatically modified Nationale-Nederlanden, extending its presence in the country, while lowering its costs by 85%. But in return the technological complexity increased and mostly the Security risks of the insurance sales and pre-sales process, which so far had been on paper. That is why Veronsse says: “The digitization project is entirely based on Security.”

“In Security you receive scoring goals every time… there are constant threats, a lot of Messis and Cristianos Ronaldos around…” -says Roberto, using soccer as a metaphor. He explains that the Security at Nationale-Nederlanden has a three level security strategy to prevent vulnerability in applications, fraud or any suspicious behavior in a process or application, which can result in a Business risk.

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Monitoring the Straight-To-Processing (STP) Booking process with Alignia

Discover how the new Alignia helps prevent and detect problems in critical Business processes. Meet John, Service Delivery Manager for STP Booking process in a private bank, the challenges he faces and how Alignia helps to solve them. 

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The world’s largest stock of brandy, monitored by Alignia

Oréco is a French company dedicated to the storage of Cognac, with the largest brandy stock in the world. In less than 5 minutes, Daniel de Saint Ours, General Director at Oréco, explains how critical IT is to the Business and his experience with Alignia.

“To the Business of Oréco it is essential to keep the the flow of information between the warehouses and the central system, and between the central system and the IT department of our most important customers, since we transmit all the set of information in real time to them too”, says Daniel de Saint Ours, who states that IT represents the 50% of total activity at Oréco. That’s why Alignia has an essential role in the company: “I now permanently know the service level of my Information System and in case of problems I know exactly and very precisely which item does not work.”

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Watch the video in which the head of Oréco explains the challenges of its IT department to give good service to the Business and how Alignia helps him to have absolute visibility of the data stock to identify each critical problem: the quality of service and availability rate of the Business.

Do not miss the interview here.

Insurance Policy Management monitoring with Alignia (last part)

After the great problems James experienced in the two previous issues of this story, at last we have the long-awaited happy ending. In this post, written by Carlos Lopez, Vertical Strategy Manager of Tango/04, James knows how Alignia can help him control the policy management service at his company.

Click here to read the first part of the story, and here to read the second one, if you haven’t done it yet.

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Interview with the CIO of CIB Bank Hungary in 5 minutes

Csaba Gallo, CIO of  CIB Bank in Hungary, the fourth largest bank in Hungary with more than 500,000 customers served through 100 branches, shares his experience with Alignia for Online Business Services in an interview.

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Learn in 5 minutes, what are the biggest challenges the bank faces and why they decided to adopt a monitoring strategy for its critical online services, such as the online banking, and how Alignia helped them.

Watch the video of the interview here.

Insurance Policy Management monitoring with Alignia (part II)

Read the continuation of the posts written by our guest blogger, Carlos Lopez, Vertical Strategy Manager at Tango/04 and monitoring expert with over 10 years of experience in the IT area. Carlos will tell the story of James, a CIO at an insurance company, and will show some of the challenges he faces every day. This is the second issue of: Insurance Policy Management.

Click here to read the first part of the story, if you haven’t done it yet.

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IT Jungle: “Tango/04 boosts IT-Business alignment capabilities”

Dan Burger, from IT Jungle, a technology specialized media group, provides his opinion about Alignia and what it offers to the IBM i community on an interesting article.

The article also explains how Tango/04 takes the approach of managing infrastructure according to business needs and the importance of aligning IT and Business, including the opinion of Raul Cristian Aguirre, CEO of Tango/04.

Click here to read the full article.

Insurance Policy Management monitoring with Alignia

Read the following post by our guest blogger, Carlos Lopez, Vertical Strategy Manager at Tango/04 and monitoring expert with over 10 years of experience in the IT area. Carlos will tell the story of James, a CIO at an insurance company, and will show some of the challenges he faces every day.

In this issue: Policy management.

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